Returns & Shipping Policy
We work hard to provide you with a seamless shopping experience, including efficient deliveries and an easy return process. Below you’ll find everything you need to know about our policies.
Shipping
Order Processing
- All orders are processed and shipped within 2 business days from the date of purchase.
- Delivery times may vary depending on your location and external factors.
Delivery Times
- We aim to deliver your order within 7 business days. In some cases, delivery may take longer depending on the destination.
- We are not responsible for delays caused by shipping carriers or for loss/damage during transit.
Returns
Return Policy
- Products can be returned within 30 days of receiving your order.
- To qualify for a return, the product must be unused, in its original condition, and in its original packaging.
- Items marked as final sale cannot be returned or exchanged.
Return Process
- To initiate a return, contact us at support@getmatify.se with your order number and the reason for the return.
- Once your return is approved, you will receive instructions on how to return the product.
Return Costs
- Return shipping costs are the responsibility of the customer. matify does not cover shipping costs for returns.
- We recommend using a trackable shipping service or purchasing shipping insurance for high-value items, as we cannot guarantee receipt of returned items.
Refunds
- Approved returns will be refunded via the original payment method.
- Damaged or defective products will be replaced if available in stock.
- Refunds are processed within 3–5 business days after the returned item has been received and inspected.
Contact Us
If you have any questions about our Shipping & Returns Policy, feel free to reach out to us at:
support@getmatify.se
By using our website, you confirm that you have read and understood our terms. Thank you for shopping with matify!