Terms and Conditions
By using our website and shopping with us, you accept these terms and conditions. We recommend reading them carefully to understand your rights and obligations.
About matify
The online store matify is owned and operated by Odorum AB. If you have any questions, you can contact us at support@odorum.se, and we will respond as soon as possible.
Orders
Once you complete an order, a confirmation will be sent to your email address with details about the products, prices, and delivery address. Please verify that all information is correct and contact us immediately if there are any errors.
Prices and Payment
Prices are displayed in your local currency based on your location and include applicable VAT rates. We accept payments via Klarna, offering flexible options such as card payments, invoices, and installment plans.
We reserve the right to make price adjustments, correct typographical errors, and update information that may affect pricing at any time.
Delivery
We deliver to most countries and offer free shipping. Standard delivery times are 5–12 business days. Please note that delays caused by shipping carriers are beyond our control.
Right of Withdrawal and Returns
Under Swedish law, you have the right to withdraw from your purchase within 14 days of receiving the product.
How to Make a Return:
- Contact us at support@odorum.se with your order number and details of the items you wish to return.
- Return the product in its original condition and packaging within 14 days of notifying us.
- Customers are responsible for the cost of return shipping.
We reserve the right to deduct for any depreciation in value if the product is used or damaged.
Complaints
If you receive a defective or damaged product, contact us immediately. For approved complaints, we cover the return shipping cost and will replace the item or issue a refund.
Complaints are handled in accordance with Swedish consumer protection laws and the guidelines of the National Board for Consumer Disputes (ARN).
Limitation of Liability
We are not liable for delays or damages caused by circumstances beyond our control (force majeure), such as natural disasters, strikes, or government decisions.
Personal Data
By shopping with us, you accept our privacy policy. We only collect necessary information to process your order and share it only with payment services and shipping carriers.
You may request the deletion of your personal data at any time, except for information that must be retained under legal obligations, such as accounting laws.
Cookies
We use cookies to enhance the user experience. You can block cookies via your browser settings if preferred.
Changes to Terms
These terms and conditions may be updated regularly. Any changes will be published on our website and will take effect from the date of publication.
Disputes and Governing Law
If a dispute cannot be resolved amicably, you may contact ARN or the EU Online Dispute Resolution platform: ec.europa.eu/consumers/odr. Disputes are governed by Swedish law.